Mucky Muzzles Terms and Conditions

In these Terms and Conditions, "Client" means the owner or owners of the dog using services offered by Mucky Muzzles, or any person acting on behalf of the owner or owners who enters into an agreement to use any services offered by Mucky Muzzles.​


  1. All clients and dogs will be subject to an initial consultation by Mucky Muzzles prior to using our services. Mucky Muzzles reserves the right to refuse admission to any dog deemed unsuitable for group walks. 

  2. The Client agrees that, in admitting their dog, Mucky Muzzles has relied on the client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

  3. The client is solely responsible for any harm or damage caused by their dog whilst it is under our care, and agrees to reimburse Mucky Muzzles in full against any liability arising from such harm or damage to third parties.​

  4. The client agrees to notify Mucky Muzzles immediately of any unwelcome aggressive, procreative, or dangerous behaviour of their dog that has the potential to cause harm to any other dog or individual.

  5. Mucky Muzzles offer services where dogs are walked in groups and the client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

  6. The client is responsible for the full cost of treatment of any injuries or illness that their dog receives whilst under the care of Mucky Muzzles, together with any associated costs e.g. call-out charges. The client authorises the staff of Mucky Muzzles to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the client accepts that the staff of Mucky Muzzles may at their discretion use any registered Vet. The client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

  7. Mucky Muzzles will only let dogs off the lead once a consent form has been signed, and henceforth will remain at the discretion of Mucky Muzzles

  8. Bitches in season or whilst pregnant shall not attend their walks with Mucky Muzzles.

  9. The client accepts that even though their dog is vaccinated against Kennel Cough there is a chance that their dog can still contract Kennel Cough. The client agrees that they will not hold Mucky Muzzles responsible if their dog contracts Kennel Cough as a result of being in the care of or using services offered by Mucky Muzzles.

  10. The client agrees that Mucky Muzzles is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog. 

  11. The client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and Mucky Muzzles will be paid in full by the client.

  12. The client agrees that, by signing the key holder waiver form this will indemnify Mucky Muzzles in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.

  13. Payment in cash must be left at the beginning of each week to pay for services in advance.  Payment via BACS is due in full at the beginning of each month. The client understands and agrees that late payments exceeding 1 week will incur a £5 initial fine then a further £1 per day until payment is made.

  14. The Client may cancel their booked slot and, provided they give a minimum of 24-hours notice, they will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.

  15. If the Client no longer requires the services provided by Mucky Muzzles, the Client agrees to give one week’s written notice to cancel the services.

© 2020 by Mucky Muzzles, Dog Walking and Pet Care Services